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PENGARUH MUTU PELAYANAN TERHADAP TINGKAT KEPUASAN PASIEN (Studi Kasus Puskesmas Kecamatan Pragaan Sumenep Jawa Timur)

Jurnal Ilmiah Riset Manajemen

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Title PENGARUH MUTU PELAYANAN TERHADAP TINGKAT KEPUASAN PASIEN (Studi Kasus Puskesmas Kecamatan Pragaan Sumenep Jawa Timur)
 
Creator Syarif, M.
Wahono, Budi
ABS, Muhammad Khoirul
 
Description ABSTRACKThis study aims to determine and analyze which among the variables ofresponsiveness, reliability, assurance, empathy and direct evidence thatpredominantly affect the level of patient satisfaction in Puskesmas Sub DistrictPragaan Sumenep regency. Type of method used in this research is surveymethod. This method means that this study takes samples from the population anduses questionnaires (questionnaires) as the main data collection instrument. Inaddition, also conducted in-depth interviews to complete the data needed. Basedon the results of research can be concluded that the responsiveness affects patientsatisfaction, Based on the results of research that the reliability affect patientsatisfaction, Based on the results of research note that the variable assuranceaffect patient satisfaction, Based on the results known that the variable empathyaffect patient satisfaction and That the variable of direct evidence have an effecton to patient satisfaction.Keywords: Quality of Service, Guarantees and Patient Satisfaction
 
Publisher Jurnal Ilmiah Riset Manajemen
 
Contributor —
 
Date 2017-08-18
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://riset.unisma.ac.id/index.php/jrm/article/view/502
 
Source Jurnal Ilmiah Riset Manajemen; e-Jrm Vol. 06 No. 5 Agustus 2017
 
Language eng
 
Relation http://riset.unisma.ac.id/index.php/jrm/article/view/502/534
 
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