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PENGARUH KUALITAS PELAYANAN, HARGA, DAN KETEPATAN WAKTU TERHADAP KEPUASAN KOSUMEN (STUDI PADA KONSUMEN JNE KOTA MALANG)

Jurnal Ilmiah Riset Manajemen

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Title PENGARUH KUALITAS PELAYANAN, HARGA, DAN KETEPATAN WAKTU TERHADAP KEPUASAN KOSUMEN (STUDI PADA KONSUMEN JNE KOTA MALANG)
 
Creator Attamimi, Fahmi Majid
Hufron, M
Hufron, M
Rahman, Fahrurrozi
Rahman, Fahrurrozi
 
Description ABSTRACTThis research was conducted at PT. Nugraha Ekakurir (JNE) Line Malang City. This type of research is explanatory research (quantitative research) through a quantitative approach. The purpose of this study was to determine the effect of service quality, price, and timeliness on customer satisfaction. The independent variables used are service quality, price, and timeliness, while the dependent variable is customer satisfaction. The sample used in this study were 100 respondents who were JNE consumers. The data collection technique used a questionnaire. The results of this study indicate that service quality has a positive effect on customer satisfaction, price has a positive effect on customer satisfaction, punctuality has a positive effect on customer satisfaction.Keywords: Service Quality, Price and Time Accuracy
 
Publisher Jurnal Ilmiah Riset Manajemen
 
Contributor —
 
Date 2020-08-13
 
Type info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
Peer-reviewed Article
 
Format application/pdf
 
Identifier http://riset.unisma.ac.id/index.php/jrm/article/view/8278
 
Source Jurnal Ilmiah Riset Manajemen; eJrm Vol. 09 No. 16 Agustus 2020
 
Language eng
 
Relation http://riset.unisma.ac.id/index.php/jrm/article/view/8278/6819
 
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